FAQs – Silk World
Free Shipping on all Australian online orders over $99 and international orders over $149*

FAQs

General

Silk World is pleased to offer you a fast and easy way to buy fashion & bridal fabrics online. Here are just a few things to be aware of when shopping with us:

- Prices default to Australian Dollars (AUD), however, we also offer prices in GBP and USD.
- Pricing in AUD excludes GST, this is added at checkout.
- All international orders are exempt of GST. However, international customers are responsible for any import duties or local taxes which maybe payable on receipt.
- Our minimum fabric cut is 1m thereafter fabric is sold in 10cm increments (0.10cm). For example, to order 1m you would set the quantity to 10 units.
- Fabric weight descriptions of Silk World materials are approximate only. The weight can vary slightly from yarn to dyed.
- Silk World’s online store operates from our showroom in Kew, Melbourne Victoria. If you would like to view the fabrics please visit us

Shipping

All fabric will be flat folded, unless you contact us to advise otherwise.

Australia:

Free freight over $99 on all Australian orders is with our standard delivery service. Please note orders may take up to 3 to 7 business days to arrive.

We use trusted couriers for our domestic shipping with two shipping options:

Standard Shipping

$15 +GST

Australia Post, Couriers Please or Fastway. (with tracking)

Allow 2-6 business days

Express Shipping

$20 +GST

Star Track or Australia Post (with tracking)

Allow 1-3 business days

Our cut off time for same day dispatch is 1pm, however, this also depends on the size of the parcel and locations.

Please note: Only standard shipping can be sent to PO BOXES.
Authority to leave without a signature (ATL) - all parcels sent will have ATL unless advised otherwise.


International:

Free freight over $149 on all international orders *in selected regions is with our standard delivery service. Please note orders may take up to 15 to 30 business days to arrive.

All international orders are exempt of GST. However, international customers are responsible for any import duties or local taxes which may be payable on receipt.

Country/Region

Standard Shipping

Express Shipping

Cost

New Zealand

Sendle (tracked)
10-16 Business days

DHL Express (tracked)
2-5 Business days

Less than 5kg shipping cost calculated at checkout.

For parcels greater than 5kg we will contact you with the shipping cost after you have placed the order.

Europe, UK, USA and Canada

Sendle (tracked)
10-28 business days

DHL Express (tracked)
2-5 Business days

Less than 5kg shipping cost calculated at checkout.

For parcels greater than 5kg we will contact you with the shipping cost after you have placed the order.

Rest of the World

Free shipping not available for this option. As shipping cost are dependent on weight and dimensions we will contact you with the shipping cost and delivery time after your order has been placed.
If you would like a quote before placing your order please email us at sales@silkworld.com.au

Please note delays to shipping times may occur due to circumstances beyond our control

Payment

We use offline payments to make sure your fabric is in stock and checked before charging.

We accept the following:
- Visa, MasterCard and Amex
- Paypal
- Bank Transfer (instructions at checkout):
Silk World
BSB: 083 347
Account Number: 455260159
Swift Code: NATAAU3303M


Your credit card will only be charged if the fabric is in stock and all goods remain the property of Silk World until payment is received in full.

Samples

At Silk World we offer samples for the majority of our fabrics. Our samples are pre-cut to approximately 10cm x 10cm swatches.
With laces, embroidered and beaded tulles we also include a full A4 page print out of the design for you to see the full repeat.

Please note: All samples are pre cut, if ordering more than one sample of the same product this will come in multiple pieces of 10cm x 10cm.  

Samples are charged at $1 + gst per sample. Samples are sent out the same day as payment is received.

 

Sample shipping cost

Australia:

We use trusted couriers for our domestic shipping with two shipping options:

Standard Shipping

$5 +GST

Australia Post (with tracking)

Allow 2-6 business days

Express Shipping

$10 +GST

Australia Post (with tracking)

Allow 1-3 business days

International:

New Zealand

Standard Shipping

Australia Post (not trackable)

$5

Delivery times may vary

Express Shipping

DHL Express (tracked)

$20

2-5 business days

Rest of the world

Standard Shipping

DHL (not trackable)

$10

Delivery times may vary

Express Shipping

DHL Express (tracked)

$25

3-7 Business days

Care Instructions

Silk

We recommend dry clean only for all our silks.
Please keep in mind that silk is a natural fibre and inconsistencies are characteristic of this fibre.


Polyesters

We recommend that polyester can be safely dry cleaned or machine washed.


Beaded/Specialty Fabrics

We recommend specialist dry clean only.
Please talk to a specialist dry cleaner; all cleaning tests rest with the customer.

Please note:

Colour may vary slightly from dye batch to dye batch.
We recommend customers do their own tests.

Mulberry Silk

What is mulberry silk?

Mulberry silk is the highest quality silk. The silkworms are only fed on mulberry leaves, and this results in the finest silk available. The silkworms will spin a cocoon and these cocoons are spun into raw silk fibres. Products made from 100% mulberry silk produce the most durable and luxurious silk products.

What are the benefits of mulberry silk?
  • 100% natural, odourless and hypoallergenic
  • Strongest of natural fibres.
  • As it is a breathable fabric and a natural temperature regulator, mulberry silk helps the body retain heat in cold weather
  • While excess heat is expelled in warm weather, helping your body maintain a comfortable, natural temperature.
  • Silk is hypoallergenic; it does not attract dust mites and is a natural fungal repellant.
  • As it does not conduct static electricity, sleeping on silk helps reduce hair breakage.

Does Silk World sell mulberry silk?

Yes we do! We sell high quality A grade mulberry silk.

What types of mulberry silk do we sell?

We sell all kinds of mulberry silk from satin, georgette, chiffon, organza, crepe de chine, habotai, queen satin, duchess satin, crepe satin, faille, zibeline and dupion and much more!

Returns Policy

All sales are final. We do not offer refunds or exchange for change of mind. Once the fabric is cut we do not accept returns. Suitability of material for usage and tests rest with the customer.

No refunds on sale items and remnants: While most of our sale items and remnants are usually fabric left on a roll or end of line styles, some pieces may have defects. We are unable to provide any further information as prices are heavily discounted to allow for any imperfections.

The colour of fabrics as depicted in our online store cannot be guaranteed, as colours may appear differently on monitors, tablets, phones etc. We do our best to accurately describe our fabrics, however, we would recommend you order a sample before placing your order.

Wholesale

Silk World is proud to be Australia’s leading fabric wholesaler for the last 35 years.

If you are interested in setting up a wholesale account please apply here.
If you are a current wholesale client please e-mail us to place your orders.
For bulk orders of 100 mtrs+ please contact us for bulk pricing.

We have agents all over Australia, New Zealand and United Kingdom. To schedule an appointment please email sales@silkworld.com.au

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