FAQ

Silk World is pleased to offer you a fast and easy way to buy fabrics online.
Anytime, Anywhere! Here are just a few things to be aware of when shopping with us...

GENERAL

All our prices are excluding GST which is added at the checkout – for all orders within Australia.
Our minimum cut for retail is 1 meter, after this you can order in 10cm increments.

CARE INSTRUCTIONS

SILK - We recommend dry clean only for all our silks.
Please keep in mind that silk is a natural fiber and minor flaws can occur,
colour can also vary slightly from each dye batch. 
BEADED/SPECIALITY FABRICS – We recommend specialist dry clean only.
Please talk to a specialised dry cleaner; all cleaning tests rest with the customer.

Return Policy

All sales are final. We do not offer refunds or exchange for change of mind. Once the fabric is cut we do not accept returns.
Suitability of material for usage and tests rest with the customer.
The colour of fabrics as depicted in our online store cannot be guaranteed, as colours may appear differently on monitors, tablets, phones etc. We do our best to accurately describe our fabrics, however, we would recommend you order a sample before placing your order.

Shipping

We use trusted couriers for our domestic shipping with a flat rate of $26+gst. We do not ship to PO BOXES, please contact us directly at sales@silkworld.com.au if you have any queries.
Please advise us if you do not wish to have ‘authority to leave without a signature’ on your parcel.
International shipping is dependent on weight and dimensions.
Our cut off time for next day delivery is 1pm, however, this also depends on the size of the parcel.
All online orders over $500 will receive free shipping.

Samples

At Silk World we offer samples of most of our fabrics, so if you are colour matching, wishing to feel the weight/handle of the fabric, to get better idea of the fabric repeat or just trying to work out which colour would suit you the best we do advise you order a sample before purchasing.
Our samples are a 10cm x 10cm swatch
With laces, embroidered and beaded tulles we also include a full A4 page print out of the design for you to see the full repeat.
Samples are sent out with Australia Post $2 + gst

If they are sent internationally then there will be a fee to be sent with DHL.
If you require samples sent with express post, please contact us for shipping costs within AUS.
Samples are usually sent out the same day as payment has been received

WHOLESALE

If you are interested in setting up a wholesale account please email us at sales@silkworld.com.au for a trade application.
If you are a current wholesale client please e-mail us to place your orders.
Please do not place orders via the e-shop.
If placing bulk orders of 100mtrs+ please contact us for bulk pricing
Wholesale clients are able to purchase sample colour cards from us of our base fabrics. Please get in touch if you would like to purchase one.
We have agents all over Australia, New Zealand and London, please contact us if you require their details.

Payment

We use offline payments to make sure your fabric is in stock and checked before charging. We accept Visa/MasterCard or Amex (2% surcharge).
Bank Transfer is also available, instructions for this are at checkout, please allow an extra day for funds to clear.
Your credit card will only be charged if the fabric is in stock and all goods remain the property of Silk World until payment is received in full.